SINGLE CUSTOMER VIEW
Imagine being able to see data on every interaction, purchase and preference of your customers in one place: this is the power of Single Customer View.
A centralised view to say goodbye to fragmented data, inconsistent communications and decisions based on incomplete information. This opens the door to optimised customer journeys, marketing campaigns targeted at the right audience and a significant increase in sales.
The Single Customer View integrates and organises all your customers’ crucial information. Every piece of data at your disposal becomes usable, providing you with a solid foundation on which to build segmentation processes to minimise budget waste.
To target customers and tailor promotions and offers, increasing satisfaction, loyalty and conversion rates.
A single design solution that meets the needs of multiple business departments, from marketing to sales, retail to customer service.
A wealth of information to support you in your most strategic decisions. An organised database gives you the competitive edge you need to seize opportunities and make the right decisions.
The t.bd team walked us through the entire process, giving us a complete view of our customers and helping us leverage the information at our disposal to create high-value omnichannel experiences.
We start our journey with a digital handshake, exploring your online and offline presence, your crucial touchpoints, objectives and target audience. Guided by this information, we strengthen the bond between your brand and your customers.
All this through methodological and strategic consulting, a customised project model and our technical team specialised in integration development.
The goal? Centralise your customer data to create personalised and relevant experiences across all channels.
Chief Operating Officer t.bd
56%
120x
The ROI value offered by personalised communication.
80%
the likelihood that a user will buy from a company that offers personalised experiences.
